Terms and Conditions

Throughout this Agreement, the below-mentioned sentences have the following meanings namely:

By customer, we mean the person responsible for all charges and financial obligations, as well as for the period of hiring or setting up the venue.
By goods means all items provided by Dream Hire & Deco Ltd
DH&D or DHD Ltd means Dream Hire & Deco Ltd

Terms and conditions for your wedding and event decor.

COOKIES

As a business, we collect and stock any information you provide us in any other way or enter it on our website for a short time and destroy it when not required for the services. However, personal information used to support our business, such as reviews and feedback… will be kept to promote Dream Hire & Deco Ltd. We may use IT tools to measure and collect session information, including length of visits to some pages, page response times, methods to surf away from the page and page interaction information.
Why do we collect them:

To comply with the Data Protection Act by the English laws in the Court of England.
To be able to contact our customers and potential customers with general queries.
To deliver and operate the Services.
To provide our customers with ongoing customer assistance.
To generate total statistical data and other aggregated and inferred Non-personal Information, which our business partners or we may use to provide and improve respective services.

BOOKING

You acknowledge and agree to our terms and conditions by booking our goods or styling service. A 30% payment secures your booking, with a refund upon item return or collected. The deposit is not included in the quotation price. Bookings are not transferable. A site visit may be arranged post-confirmation. DH&D Ltd may request customer identification, which is handled by English law.

STYLING SERVICE

To streamline the booking process, the customer is responsible for securing the venue and allowing Dream Hire & Deco sufficient setup and collection time for all used items. Please note that our services do not include arranging or removing tables, chairs, or other equipment not provided by us. Any involvement from us will result in an additional charge.

Our goal is to create a seamless experience, so please ensure everything is ready for our arrival to bring your dream event to life. Protracted delays, including delays in item collection, may result in cancellation without a refund. Delays in collection incur £40 per hour.

For hire-only cases, customers must collect and return goods as agreed unless special arrangements incurring an additional fee have been made.

The customer is responsible for verifying that all reserved items are compatible with the venue.

Props rental services are available for a maximum of four days. All items borrowed from DH&D are owned by the company and should be used solely for their designated purpose without being sold, rehired, or loaned out.

By consenting to use images and videos, excluding persons unless authorised, for promotional purposes, customers acknowledge and agree to this arrangement per DH&D's policy.

FURNITURE BOOKING

Additional notes:

If the booking also includes the hire of furniture, we require full payment for hiring them. This means there will be two sections displayed on the invoice: the first would be for hire props or styling services, and the second will provide information for furniture services (full payment required in any circumstances)

Any delays caused by circumstances beyond our control will be charged at £30.00 per person-hour. Furniture booking ONLY doesn’t include setting up or breaking down furniture. All items must be stacked and ready for collection at the agreed time.

PARKING

We strongly expect the customer to inform us of any parking charge included on the invoice; if the customer fails to notify us, payment will be taken out from the deposit and receipt provided. In addition, any parking forfeits or penalties obtained on delivery/collection (area) caused by conditions beyond our power will be charged in full.

FINAL PAYMENT

Unless otherwise agreed, the full payment of 100% of the quotation price, which is not included in the deposit, must be made eight weeks before the event.

DHD Ltd shall reserve the right to cancel the booking and retain the deposit in full if this is not paid by the due date. The Customer can upgrade their chosen services until eight weeks before the event date and will be invoiced for the difference accordingly. The original request can be modified if it is an ad. Dream Hire & Deco Ltd shall reserve the right to accept or decline those amendments.

Payment terms (no refundable) will be sorted as appropriate for short booking notice according to availability.

CANCELLATION

We do understand that cancellations may happen due to numerous causes. However, a payment deposit is not refundable if the customer cancels the booking before the event under all circumstances. Why? Once the deposit is paid, we save the date for you and turn down other requests. We may not resell it to other customers. This will cause a loss for the business and people working on your project. In addition, we might likely spend some money on your particular demand… Despite various reasons, cancellation always brings negative impacts and disturbances to one another.
If the Customer or Dream Hire & Deco company has to cancel because of unexpected weather conditions such as floods, heavy snow, dangerous ice, and stormy conditions, which would put staff safety in danger, the customer must obtain insurance to cover such circumstances.
Suppose the customer cancels the booking for a reasonable reason after the full payment. In that case, the company shall have the right to retain the entire cost and offer another suitable date (for hire or styling) according to the DH&D calendar to fulfil its duties.
If the customer cancels before full payment, the deposit becomes non-refundable. Cancellation should be in written format.
If an event must be cancelled due to COVID-19 Government Restrictions, we expect the customer to give us at least one month’s notice to get the full refund (not including the deposit). We will also require proof of cancellation from the event venue. The refund will be issued within five working days.

LIABILITY

This agreement shall exist from the first payment, which is a deposit to be held by the company. It shall then remain held until goods are collected or returned in the original delivered/collected condition (except for wax on the candles, light linen soiled, and other reasonable situations depending on DH&D judgment). In the event of goods damage or loss, the customer will hold full responsibility for replacing them with new ones. DHD Ltd shall be responsible for reclaiming the cost of any such replacement from the deposit. In the case of damage more than the deposit, the customer will still be liable to pay the full price charge. It is the responsibility of the customer to pursue and reclaim any costs from the 3rd party in case of damage, loss, or misuse of our items.

The customer or an appointed person must verify, agree to, and sign the delivery checklist document for inventory provided on the day. If the list is not signed, it will remain in effect.

A price quotation for venue styling is given according to DHD working service areas and as agreed upon with the customer. Any change without DH&D consent is subject to extra fees or contract cancellation with the right to retain the booking deposit.

DHD Ltd shall not be responsible for any accident or injury to a person caused by the goods provided.

DHD Ltd shall only liaise with the customer under this privacy policy. The company takes no responsibility for any claims arising from any event, organization, person, or group concerning or involving goods owned by DHD Ltd.

DHD Ltd is not liable for checking that all items hired are acceptable to the venue. However, the customer is responsible for checking that everything they ordered is correct and meets the event’s requirements.

Please strictly refer to the terms and conditions for weddings and events styling services or hiring props, and bear in mind that as a company and using cookies on the website, we undertake to treat all customer details and information as confidential under the Data Protection Act by the English laws in the Court of England.

ACCESSIBILITY STATEMENT

Dream Hire & Deco Ltd is committed to providing a website accessible to the broadest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0), published in Equality Act guidance (2010). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly to everyone. Whilst dreamhiredeco.co.uk strives to adhere to the policies and standards for accessibility, it is not always possible to do so in all website areas, and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us at 07570071509 or info@dreamhiredeco.co.uk. Your feedback will help us make improvements.

Equality Act 2010 / WCAG 2.0